Refund policy

As a valued Stretch Studio London customer, we hope that you love your purchase as much as we do.  We understand that online purchasing can occasionally lead to a desire to return an item(s), so please read the following:

We are happy to offer refunds on purchases provided you contact us within 28 days of dispatch of your order, and the following conditions are met:

• The item is received by us in its original condition, with all tags and seals still attached, and the item(s) is unworn. We understand you may wish to try the items on before deciding, but you must wear undergarments when doing so.
  
  
• You must provide proof of purchase, i.e., order number.
  
  

• The item(s) must be sent/delivered to Stretch Studio London, at the customer's cost.

• Please contact us by email about your intention to return an item. All correspondence must be made to info@stretchstudiolondon.com
  
  
• The item(s) must be received by Stretch Studio London within 10 business days (for UK customers) and 30 business days (for international customers) of the notification email of your intention to return or exchange an item(s) or application via our Exchange Portal.
• Please include a tracking number in your email so as to keep on file regarding your return. 
  
  
• Gift cards cannot be returned.
  
  
• Full price purchases will be refunded to the value of the original purchase price, not including shipping costs.
  
  
• Refunds are only eligible to customers that contact Stretch Studio London directly at info@stretchstudiolondon.com 
  

Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@stretchstudiolondon.com